Money-Back Guarantee and Returns
Are those outdoor curtains you bought from us just a little too bright now that you've got them right there in front of you? Or maybe you realize, now that you've had them hanging up for a couple of days on your back deck, that they're actually not bright enough? Or it could be that the curtain hardware itself, which you painstakingly picked out, just doesn't seem to mesh with the rest of your outdoor décor quite the way you'd pictured it when you ordered it from us ...
So now you're just stuck with stuff you don't really want and out the cost of it, too, right? Not hardly! As far as we're concerned, if you're not satisfied with something you just bought from us, for whatever the reason, then that product is obviously not right for you. So let's fix that!
At OutdoorCurtainsOnly.com, we let you send back new, unused, and resalable items within 60 days of purchase. You don't like it? Then don't keep it! You pay is the shipping charge to return the item(s) to us, and we'll credit you back the amount you paid for the product(s), minus our shipping cost.
Simply send the item(s) to us at the address below, and notify us via e-mail of the exchange you'd like to make; FedEx and UPS are the best way to send any package(s) of more than 1 pound. Both shipping companies will provide you with a tracking number that you can then communicate to us.
For WeatherSmart and Sunbrella Curtain Returns:
Our return address:
OutdoorCurtainsOnly.com
Return for Invoice #12345
305 Industrial Blvd.
Greenville, NC 27834
For Polyester Curtain Returns:
COMMONWEALTH
(Please note there is a 7% re-stocking fee for Commonwealth curtains)
Their return address:
OCO.com C/O CHF #12345*
39 Myers Way
Willsboro, NY 12996
(*Call 1-800-340-7831 to get your six-digit Purchase Order number)JORDAN MANUFACTURING
(Please note there is a 25% re-stocking fee for Jordan curtains)
Their return address:
Jordan Manufacturing Co.
Return for PO #12345*
1200 S. 6th St.
Monticello, IN 47960
(*Call 1-800-340-7831 to get your six-digit Purchase Order number)
Sending your package FedEx? Let us help you find a FedEx service location near to you.
Special Shipping
Note that with any products sold through a special "free shipping" offer, or products that are returned to us by FedEx for refused delivery or following three failed FedEx delivery attempts, we simply deduct the standard shipping cost from the total credit. Please see our Delayed or Refused Delivery information to learn more.
Product Warranty
Our different product lines have different warranty periods covering any potential manufacturer's defects; you'll find individual warranty periods listed prominently in all product write-ups and descriptions here on this site.
Please note that prolonged exposure to weather conditions including snow, sleet, rain and humidity is not covered under our product warranties, nor is damage caused by normal wear or mildew, or damage due to improper care in storage, maintenance, installation or animals.
If you encounter a manufacturer's defect in your product within the set time period of its warranty, we will pay the cost of shipping for you to return the item to us. If you discover a defect or flaw in anything we sell you, please call us toll-free at (800) 340-7831, and we'll arrange for FedEx to come pick up your package. We ask only that you box up the item and have it ready for shipping. Once we receive the returned item and have examined the problem, we'll send you a replacement product free of charge.
Delayed or Refused Delivery
FedEx will always make three attempts to deliver your package(s) to your residence. If they don't find you at home, they will leave a note on how you can reach them and often a form allowing you to sign for your package(s) so that the package(s) can be left outside your home for pickup when FedEx next returns. If after their three delivery attempts, FedEx is still not successful in delivering your package(s), the package(s) will then be sent back to us. In such a case, you, the customer will have to pay the full shipping costs (as estimated on the FedEx website) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on the returned merchandise.
Damages
Although rare, shipping damage does sometimes occur. Should this ever happen, we will reship the damaged item(s) or part(s) at no cost to you via the same shipping method used in the first place.
Should your product be damaged during shipping, please contact us immediately. We'll work with you to quickly identify and replace the damaged item(s), and will ourselves submit a claim directly to the shipping company. You don't need to contact the shipping company yourself; we're happy to take care of that for you.
Please note that we are unable to expedite shipment on a replacement part or item.
110% Price Match Protection
If while you're shopping, you find a product that we sell available at a lower price through another online retailer, then we'll happily deduct 110% of the difference in price at the time of purchase! The item must be in stock at the competing site, and any shipping charges must be included in the total price comparison.
*Prices to be matched at check-out, offer not applicable after purchase.
